Fixing The Duplicate Pro Account Bug In Soliguide A Comprehensive Guide

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Hey guys! We've got a bug report that needs our attention. Agathe Laurenceau flagged this issue, and it's causing some confusion for users. Let's dive into the details and figure out how to squash this bug!

The Issue: Duplicate Pro Accounts

So, the main issue we're tackling is duplicate pro accounts showing up in the system. Here's the deal: When a professional account is linked to multiple organizations, it sometimes appears as both confirmed and invited. This is happening within our Soliguide Back Office, specifically in the Manage Soliguide platform (the part visible to territorial teams).

Take this example. You can see how a user might get confused! If you try to delete the pending invitation, poof! The confirmed account disappears too. That's definitely not the experience we want users to have.

Why is this happening?

Our current theory is that this happens when users create their accounts using the first invitation email they receive for the first organization. Then, when they get a second invitation for another organization, they don't open it because their account is already created. The system seems to be getting tripped up by this.

To really optimize user experience, we need to ensure that each user has a single account creation that seamlessly works across all their organizations. We need to prevent these confusing pending invitations from cluttering the system and causing issues.

The Goal

What we're aiming for is a smoother, more intuitive system where users can easily manage their professional accounts across multiple organizations. A single, active account across all organizations will eliminate confusion and streamline the user experience. No more phantom invitations!

Breaking Down the Details

Let's break down this issue further to understand the scope and impact. This will help us formulate the best solution.

Product: Soliguide Back Office

This bug is specifically impacting the Soliguide Back Office, which is the powerhouse for data management and updates. It's where we handle everything from organizing information to ensuring the platform stays current.

The Soliguide Back Office is crucial for maintaining data integrity and ensuring that our users have access to the most accurate information. A bug like this can impact the efficiency of our teams and the reliability of the data displayed on the Soliguide platform.

We need to address this issue quickly to maintain the integrity of the data within the Soliguide Back Office. A consistent and reliable data management system is essential for the overall success of the Soliguide platform.

Platform: Manage Soliguide

The problem is surfacing in Manage Soliguide, the platform that's exclusively accessible to our territorial teams. This is where they manage organizations, user access, and other critical settings.

Manage Soliguide is the control center for our territorial teams, so any issues here can directly impact their workflow. It's crucial that this platform is running smoothly so they can efficiently manage their responsibilities. This issue directly impacts our teams' ability to manage user access effectively, so fixing it is a priority.

This platform's functionality is vital for the day-to-day operations of our teams, and we need to make sure it's operating flawlessly. A bug in Manage Soliguide can create a ripple effect, potentially impacting data accuracy and user experience across the board.

Proposed Solution & Next Steps

So, what's the solution? The core of our solution needs to be streamlining the account creation process. We need to find a way to ensure that a user creates a single account that can be associated with multiple organizations without generating pending invitations.

Technical Considerations

We need to investigate the technical aspects of how user accounts and invitations are currently handled. This includes:

  • How user accounts are linked to organizations.
  • The mechanism for sending and processing invitations.
  • How the system handles multiple invitations for the same user.

By understanding the current process, we can identify the specific point where the duplication occurs and implement a fix. We need to ensure that the system recognizes when a user already has an account and seamlessly links them to new organizations without creating duplicate entries.

User Experience Improvements

Beyond the technical fix, we should also think about the user experience. Can we make the process of joining multiple organizations more intuitive? Perhaps a dashboard where users can see and manage their organization affiliations?

Simplifying the user experience will not only prevent this bug from recurring but also improve user satisfaction. We want to make it as easy as possible for users to manage their accounts and organizations within the Soliguide ecosystem.

Immediate Action

For now, the workaround is to be cautious when deleting pending invitations. We need to strongly advise users that deleting a pending invitation might also remove the confirmed account. Clear communication and temporary workarounds are crucial while we work on a permanent solution.

We also need to ensure that our support team is aware of this issue and can provide guidance to users who encounter it. A well-prepared support team can help mitigate the impact of the bug and ensure that users have a positive experience even when facing challenges.

Long-Term Solution

The long-term solution involves a more robust account management system that prevents duplicate invitations and simplifies the process of joining multiple organizations. This might involve changes to the database structure, the invitation workflow, and the user interface.

We need to consider all aspects of the account management system to develop a solution that is both technically sound and user-friendly. This will require careful planning, development, and testing to ensure that the fix is effective and does not introduce any new issues.

Summary

In a nutshell, we're dealing with a bug where pro accounts are showing up as both confirmed and invited when linked to multiple organizations. This is happening in the Soliguide Back Office, specifically in Manage Soliguide. The likely cause is the way the system handles invitations when a user already has an account.

Our goal is to streamline the account creation process, ensuring a single active account across all organizations. We need to investigate the technical details, improve the user experience, and provide a clear workaround in the meantime.

Let's work together to resolve this issue quickly and efficiently. By addressing this bug, we can improve the user experience and maintain the integrity of the Soliguide platform.

Next Steps

  • Investigate the Code: Let's dive into the code and identify the exact point where the duplication is happening.
  • Develop a Fix: Based on our investigation, we'll develop a solution that prevents duplicate invitations and simplifies account management.
  • Test Thoroughly: We'll rigorously test the fix to ensure it resolves the issue and doesn't introduce any new problems.
  • Deploy the Update: Once we're confident in the fix, we'll deploy it to the live environment.
  • Monitor Performance: We'll closely monitor the system after the update to ensure it's working as expected.
  • Communicate the Solution: We'll communicate the solution to our users and support team, providing clear instructions and guidance.

Let's get this bug squashed, guys!